Returns & Refunds
What if my item arrives damaged?
It is unusual for an item to arrive damaged as we have a strict quality control process. However, in the rare case that it is damaged, please contact us within 24 hours of receiving the product with photos showing the relevant damage. Our team will assess the damage and either replace or refund the item for you once the item is returned back to our warehouse.
Can I cancel my order if I have made a mistake?
Yes, you may cancel your order within a week from your purchase and we will issue you a full refund. However, beyond that point, your product will already be well into the manufacturing process and any cancellation will only result in a refund of the total ‘product’ price. In any case, it is best to contact us as soon as possible.
What are the conditions for refund?
Refunds under our money back guarantee do not include shipping, handling and transit insurance charges, which are not refundable in any case. For all refunds, the buyer is responsible for return shipping and must be returned in its original packaging back to our warehouse. We will then issue you the refund.
How will I be refunded?
We will issue you the refund amount by crediting your account within 10 working days according to the same payment method you used for purchase.
It is unusual for an item to arrive damaged as we have a strict quality control process. However, in the rare case that it is damaged, please contact us within 24 hours of receiving the product with photos showing the relevant damage. Our team will assess the damage and either replace or refund the item for you once the item is returned back to our warehouse.
Can I cancel my order if I have made a mistake?
Yes, you may cancel your order within a week from your purchase and we will issue you a full refund. However, beyond that point, your product will already be well into the manufacturing process and any cancellation will only result in a refund of the total ‘product’ price. In any case, it is best to contact us as soon as possible.
What are the conditions for refund?
Refunds under our money back guarantee do not include shipping, handling and transit insurance charges, which are not refundable in any case. For all refunds, the buyer is responsible for return shipping and must be returned in its original packaging back to our warehouse. We will then issue you the refund.
How will I be refunded?
We will issue you the refund amount by crediting your account within 10 working days according to the same payment method you used for purchase.
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