Find Instant Answer : Delivery Information
   


Once you place the order, you can still change the delivery address within a 6 hour window from when you place the order by emailing us. After this period of time, the order is fully locked and any changes to the order, such as product changes or addres...
At the moment, all our orders are shipped directly from our warehouse. We do not offer any pick up option.
Yes, once an order has been dispatched from our warehouse we will send you a shipment email notification which will contain your tracking number. Please click on this tracking number which will take you directly to the courier website page where you ca...
Usually the courier driver will not call prior to delivery. The best way to check on your delivery is to enter your tracking number directly on the courier website to see the latest delivery status. For large items, if you would like to schedule deliver...
Unfortunately the courier is not able to provide a specific time frame for delivery as road deliveries depend heavily on traffic conditions. However, it is possible to schedule a specific delivery date during the week so that someone can be home to rec...
At the moment, we are only able to deliver orders within Australia.
Due to the size and nature of all Tommy Swiss products, we are unable to deliver to a PO Box. You must supply a proper Australian delivery address in order to receive our products.
Unfortunately at the moment we do not offer weekend deliveries. All orders are shipped via courier with a tracking number emailed to you so you can track the delivery on the courier website. Deliveries can be scheduled Monday to Friday only.
Usually all orders are dispatched from our warehouse within 24 hours. Once the order is dispatched, the transit time depends on how far away you are located from our Melbourne warehouse. Usually orders within Melbourne take around 1-3 working days tran...
As all our items at Tommy Swiss are large parcel items, we dispatch your item through courier companies. However, we still strive to offer free shipping on a majority of our products to most areas across Australia. The easiest way to see the shipping c...
Once you place your order you can still change or cancel the order within 6 hours if you have made a mistake. However after 6 hours, your order is already sent to our warehouse for shipment and shortly after your order will be in transit. If you need to...
Yes, usually when you place all the items under one order, you will receive just one order number and one tracking number. This means that the courier should deliver all the boxes together at the same time. Occasionally, some boxes may be split during t...