Once you place the order, you can still change the delivery address
within a 6 hour window from when you place the order by emailing us.
After this period of time, the order is fully locked and any changes
to the order, such as product changes or addres...
At the moment, all our orders are shipped directly from our
warehouse. We do not offer any pick up option.
Yes, once an order has been dispatched from our warehouse we will
send you a shipment email notification which will contain your
tracking number. Please click on this tracking number which will take
you directly to the courier website page where you ca...
Usually the courier driver will not call prior to delivery. The best
way to check on your delivery is to enter your tracking number
directly on the courier website to see the latest delivery status. For
large items, if you would like to schedule deliver...
Unfortunately the courier is not able to provide a specific time
frame for delivery as road deliveries depend heavily on traffic
conditions. However, it is possible to schedule a specific delivery
date during the week so that someone can be home to rec...
At the moment, we are only able to deliver orders within Australia.
Due to the size and nature of all Tommy Swiss products, we are unable
to deliver to a PO Box. You must supply a proper Australian delivery
address in order to receive our products.
Unfortunately at the moment we do not offer weekend deliveries. All
orders are shipped via courier with a tracking number emailed to you
so you can track the delivery on the courier website. Deliveries can
be scheduled Monday to Friday only.
Usually all orders are dispatched from our warehouse within 24 hours.
Once the order is dispatched, the transit time depends on how far away
you are located from our Melbourne warehouse. Usually orders within
Melbourne take around 1-3 working days tran...
As all our items at Tommy Swiss are large parcel items, we dispatch
your item through courier companies. However, we still strive to offer
free shipping on a majority of our products to most areas across
Australia. The easiest way to see the shipping c...
If you need to cancel your order after 6 hours, we will need to ask
the courier to return the item back to our warehouse which will incur
a recall fee. Please note recall fees by the courier will vary
depending on how far the cartons have already travel...
Yes, usually when you place all the items under one order, you will
receive just one order number and one tracking number. This means that
the courier should deliver all the boxes together at the same time.
Occasionally, some boxes may be split during t...