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Knowledgebase
Ordering
(4)
Delivery Information
(12)
Warranty & Returns
(5)
Payment
(4)
Bed Frame Questions
(2)
Mattress Questions
(3)
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Ordering
(4)
Do I get any notifications after ordering?
The item I want is out of stock, when will it be restocked?
Do you have a retail shop or showroom?
I made a mistake, can I change or cancel my order?
Delivery Information
(12)
Can I pick up my order directly from the warehouse?
How long does delivery take?
How much is shipping?
Can I track the delivery of my order?
If I order several items, will they be delivered at the same time?
Can I change my delivery address?
I made a mistake, can I change or cancel my order?
Can you delivery at a specific time?
Warranty & Returns
(5)
What if my item arrives damaged?
What is the warranty on your products?
What are the conditions for refund?
How long does it take for a refund to be processed?
Can I return something if I don't like the colour?
Payment
(4)
What payment methods do you accept?
Is there a payment on delivery option?
Do you accept American Express?
Do you accept Paypal?
Bed Frame Questions
(2)
What is the weight limit for a Tommy Swiss bed frame?
Can I use my existing ensemble base with your bed frame?
Mattress Questions
(3)
What firmness levels do you offer?
What size mattresses do you have?
What is the difference between mattress body impression vs sagging?